Defining Phone Structures

Personify allows you to define phone structures for a country. The process is particularly helpful if you have customers outside the United States, where telephone and address rules may differ. This also allows Personify to validate some aspects of phone numbers.

 

The phone components that must be defined include:

·            Area Code

·            Country Code

·            Extension

·            Phone Number

International Free Format Phone Structures

For international free format phone structures, you must create a record called [All] and define the following details for each component:

   

Component

Details

 

 

PHONE_AREA_CODE

PHONE_COUNTRY_CODE

PHONE EXTENSION

PHONE_NUMBER

Prefix

(

n/a

n/a

n/a

Suffix

)

n/a

n/a

n/a

Minimum Length

0

0

0

0

Maximum Length

5

5

20

20

Format

####

CCCCC

CCCCCCCCCCCCCCCCCCCC

CCCCCCCCCCCCCCCCCCCC

Available

No

Yes

Yes

Yes

To set the phone structures:

1.    Once you have added the address structure, access the Phone Structure tab.
The Phone Structure window displays, as shown below.
phone_structure.png

2.    Click Yes.

3.    On the Phone Structure tab, select the appropriate phone component and perform the following:

a.    Enter the Prefix.

b.    Enter the Suffix.

c.    Enter the Minimum Length.

d.    Enter the Maximum Length.

e.    Enter the Format.

f.      Select whether or not this phone structure is Available.

4.    Repeat for all the phone components.

5.    Click Generate Structure to preview the appearance of the phone structure.

6.    Click Save.

Screen Element

Description

Prefix

Text box. A user-defined value for the prefix to the phone component. For example, the United States uses parentheses to offset the area code of a phone number. The “(” is the prefix and the “)” is the suffix.

Suffix

Text box. A user-defined value for the suffix to the phone component. For example, the United States uses parentheses to offset the area code of a phone number. The “(” is the prefix and the “)” is the suffix.

Minimum Length

Text box. The minimum database field length. Used in conjunction with the Maximum Length field. For values that are specific, enter the same number in both fields. For example, if an extension format is always 3 digits then enter 3 in both the Minimum and Maximum Length fields. If on the other hand, the extensions can be 2 or 3 digits, then enter 2 in the Minimum Length field and 3 in the Maximum Length field.

Maximum Length

Text box. The maximum database field length. This field works in conjunction with the Minimum Length field. See the description of the Minimum Length field for more information.

Format

Text box. The arrangement of the numbers in the phone number. For example, in the United States, the format would be ###-####.

Available

Checkbox. When checked, indicates the phone component is available for a particular country.

Generate Structure

Button. When clicked, the phone structure is generated so you can preview the appearance.