The Issues Fulfillments screen displays.
An already-served subscription issue may need to be replaced if the issue was not delivered, destroyed, etc. From the Replacement Issues screen, you can select multiple issues to be replaced. To generate labels or fulfill the order for the replacement issues, run the SUB671 batch process.
To replace an issue:
1. From
the Order Entry screen, click Edit Membership Subscriptions from
the Work with Line Items task category.
The Membership Subscriptions screen displays.
2. Click
Show Issues Served.
The Issues Fulfillments screen displays.
3. Enter the appropriate criteria in the Filter section and click Search.
4. To replace one issue:
a. Highlight
the appropriate issue and click Replacement Issue.
The system automatically adds a line item for the replacement issue to
the existing order.
A rate code
with an audit type of “Replacement Issue” must be defined.
5. To replace multiple issues:
a. Click
Multiple Replacements.
The Replacement Issues screen display, as shown below.
b. Select the appropriate checkboxes of
the issues you want to replace and click Replace.
An order is created for a replacement issue.
A row with an Issue Fulfill Type of ‘R’ is added to the Issues Served grid
on the Issues Fulfillments screen.