Defining DCD Cancellation Fees

The Cancellation Fees screen allows you to define a date-based cancellation policy for each of the rate structures you set up in the “Defining Rates and Pricing” section. Fees may be defined as a percentage of the product cost or as a fixed fee, and may change over a series of cut-off dates.

To define cancellation fees:

1.    Click Define Cancellation Fees under the Product Definition task category.
The Cancellation Fees screen displays, as shown below.
Cancellation_Fees.png

2.    Highlight the rate structure and click Add Fee.

3.    Enter either the Cancellation Amount or the Cancellation Percent.

4.    Select the Currency from the drop-down menu.

5.    Select the Valid From date from the drop-down menu.

6.    If necessary, select the Valid Thru date from the drop-down menu.

7.    Click Save.

 

Screen Element Description

Rate Code Details

Rate Structure Table column. The rate structure defined in the “Defining Rates and Pricing” section.
Rate Code Table column. The rate code defined in the “Defining Rates and Pricing” section.

Cancellation Fee Details

Add Fee Button. When clicked, a row is added to the Cancellation Fees Details table and the corresponding fields are enabled to add a cancellation fee. The fee is added to a rate structure defined in the “Defining Rates and Pricing” section.
Delete Fee Button. When clicked, the highlighted cancellation fee is deleted from the rate structure.
Cancellation Amount Text box. Information can be entered in the Cancellation Amount or the Cancellation Percent field but NOT in both. At least one of these two fields must be defined to save the record even if the amount or percentage defined is zero. Enter the fixed amount that will be charged if an order is cancelled or returned. If this field is edited, Cancellation Percent field will be null.
Cancellation Percent Text box. Information can be entered in the Cancellation Amount or the Cancellation Percent field but NOT in both. At least one of these two fields must be defined to save the record even if the amount or percentage defined is zero. Enter the percentage of the product price that will be charged for return of the product.
Currency Drop-down. The currency for the cancellation fee. Defaults to the organization currency.
Valid From Drop-down. Enter the date when the returned or cancellation fee will be charged.
Valid Thru Drop-down. System-maintained field that indicates the end date of this rate. This date is set by a trigger and is calculated based on the day before the next rated defined.