If you are unable to log on to the CMC, consider the following solutions:
1. Did you provide the correct name for the Central Management Server in the System field?
2. Did you provide the correct user credentials in the User Name and Password fields?
3. Is the correct method specified in the Authentication field?
4. Check if the Server Intelligence Agent (SIA) is running. Go to Start > BusinessObjects XI 3.1 > BusinessObjects Enterprise > Central Configuration Manager. If the SIA is not running, start or enable it.
5. If you did not install SQL Anywhere as part of your installation, use the database client to connect to the database server. See your database documentation for more information.
6. Are
you attempting to connect to a CMS cluster using the @<clustername> format?
If this is your first attempt to connect to this cluster, the CMC will not
know which CMS servers belong to the cluster. In this case, you need to
specify a list of CMS servers in the web.xml which is found in the WEB-INF
folder of the CMC web application WAR file.
Follow the instructions in the cms.clusters section of the web.xml
file for more details. It is also possible to specify CMS cluster
information for the InfoView by modifying its corresponding web.xml
file.
7. Go to Start > BusinessObjects XI 3.1 > BusinessObjects Enterprise > Diagnostic Tool. Run the tool to verify your deployment.
If none of these solutions work, consider repairing or reinstalling BusinessObjects Enterprise.