Inventoried
product orders can only be cancelled after the product is added to the
order and payment is received and BEFORE a packing slip has been generated.
If a packing slip has been generated, you must return
the inventoried product.
Inventoried
product orders can only be cancelled after the product is added to the
order and payment is received and BEFORE a packing slip has been generated.
If a packing slip has been generated, you must return
the inventoried product.
Cancelling an order, without also refunding the order, results in a credit balance on the order. That credit balance can then be transferred to another order, if necessary. The credit balance is displayed in parentheses as the Final Balance in the Receipt Analysis section of the Cancellation and Refunds screen.
To cancel an inventoried product order:
Cancel Only radio button.
On the Receipts Referenced tab, highlight the appropriate receipt.
2. On the Cancel Only tab, select the Revenue Proration Effective Date.
3. Enter the Optional Cancellation Fees, if necessary.
If you check the Write-off the Balance checkbox, then enter the amount of the write-off in the text box.
Click Process.
The inventory counts are adjusted accordingly.