Viewing the Deleted Communication History

To view the deleted history of communication methods for the customer:

1.    From the Customer Details tab in Customer Central or the Customers tab in Call Center, click the Change Contact Information link.
Customer_Central_details.png
The Contact Method Details screen displays, as shown below.
 Contact_Methods.png

2.    Click the View History of Deleted Communication Methods link at the bottom of the screen..
The Communication Edit History - Deleted Communication Methods screen displays, as shown below.
View_Deleted_Comm_History.png
From this screen, you can view the history of all the delete communication methods.  You cannot reactivate this record. Re-enter the method if it is required.